Versand
Delivery (from our policy)
3.1
You can always choose to pick up the goods at our store in Storgatan 29, 11455 Stockholm. As soon as your goods are ready for collection, we will contact you by email, SMS or phone to book a time. Upon pick up, you must be provided a valid ID such as your passport, National ID or driver’s licence.
3.2 Delivery to Greater Stockholm (area code 08)
Smaller shipments (shorter than 1.5 m and lighter than 20 kg) are sent as a package or letter with Postnord or DHL and can be collected at the nearest delivery point after you have received notification. If you have entered a mobile phone number, the notification will be sent as a text message, otherwise you will receive a mail-in-box sent to you when the package has arrived at the delivery point.
Larger shipments are delivered with a third party logistics solution or Postnord directly to you. If at the time of purchase you chose the "Shipping within Sweden" option, the shipment will be delivered to the empty border or staircase door, provided that the truck can get there. If you have chosen "Shipping with delivery, only Greater Stockholm", we will carry your goods at an additional cost. Assembly, unpacking and disposal of packaging is usually not included. When your goods arrive to our warehouse, the delivery department will contact you, book a time, and deliver to you, normally on weekdays.
Do you want to have your furniture installed, have packaging removed (including your old bed) or have other wishes? Contact Us
3.3 Delivery to the rest of Sweden
Smaller shipments (shorter than 1.5 m and lighter than 20 kg) are sent as a package or letter with Postnord and can be collected at the nearest delivery point after you have received notification. If you have entered a mobile phone number, the notification will be sent as a text message, otherwise you will receive a mail-in-box sent to you when the package has arrived at the delivery point.
Larger shipments are delivered with Postnord home to you, usually anchored on a pallet. If at the time of purchase you chose the "Shipping" option, the shipment will be delivered to the empty border or staircase door, provided that the truck can get there. Delivery, assembly, unpacking and disposal of packaging is usually not included. The delivery is connected to one of the phone numbers you entered, scheduled and delivered to you weekdays at. 8-16. In some places, delivery time is more flexible and you can get more information about Postnord's contact with you.
Upon delivery of certain goods, delivery can be made directly from the manufacturer home to you, different than above. If so, we will inform you of this as soon as possible.
3.4 Delivery to Finland, Denmark, Norway and Åland
(For shipping costs, see item 3.6 and 3.7.). Less shipping is sent as a Postnord package and can be picked up at your nearest delivery point. If you live in Denmark or Finland and have given your mobile number, you will be notified via SMS, otherwise you will be notified by letter.
Larger shipment ships as pallets or packages. If you live in Norway or Finland / Åland, you will be notified in advance by phone. If you live in Denmark, delivery is usually carried out in most cases.
NB: When shipping to Norway and Åland, the buyer / receiver is responsible for any customs duties and administration fees. In connection with the entry into Norway / Åland, the buyer is also required to pay domestic VAT / VAT for the goods.
3.5 Delivery cost within Sweden
Always free shipping within Sweden on orders above 1000 kr
3.6 Delivery costs to Finland, Åland and Denmark
For delivery, a shipping charge will be charged depending on the order amount according to the tariff below. If at one time you shop for more than 10,000: - we always offer free freight
Order amount Shipping cost
0-1.000: - 200: -
1.001-2.500: - 400: -
2,501-5,000: - 600: -
5.001-10.000: - 800: -
Over 10,000: - 0: -
The amounts above are inclusive of Swedish VAT. When shipping to Åland, the order amount is ex. VAT while shipping costs are charged ex. VAT. When you select "Åland" as the country at checkout, the order amount and shipping cost are shown. VAT.
3.7 Delivery cost to Norway
Delivery costs depend on which goods you buy and where in Norway you live. Contact us for more information on the shipping cost.
3.8 Delivery to other countries
Delivery methods, terms, delivery time and cost may vary depending on country and type of goods. If you enter a shipping address in another country outside the Nordic region, an additional shipping charge may occur in addition to the one specified in your order confirmation. Contact us for more information on deliveries to other countries.
We can deliver beds and mattresses with white glove almost worldwide with our cargo partners. For quotations and more information contact us and we'll provide a quotation if you don't get it calculated at checkout.
3.9 Fee for unloaded shipment or failed delivery attempt
All shipments are forwarded in delivery confirmation by e-mail from The Sleep Revolution AB as well as via SMS, letter, telephone or e-mail from the shipping company. For all shipments (except for letters), information in e-mail notification is attached that enables tracking of the shipment. If you have not received a notification from the shipping company within one week of receiving the delivery confirmation by e-mail, please contact us to avoid returning the shipment.
In cases where letter, mail package (MyPack) or pallet / larger package is returned to The Sleep Revolution AB by the shipping company due to the fact that the buyer / receiver 1) did not redeem delivery from the delivery point; 2) has not been accessible on the notified phone number for notification; 3) refused to receive delivery; or 4) Incorrect name, address or contact details, The Sleep Revolution AB will charge the customer a fee. For letters and parcels the fee is SEK 300 incl. VAT and for pallet / larger packages for SEK 600 incl. VAT. The fee is charged to cover The Sleep Revolution AB's return and return costs and is charged either by invoice or by deducting the tax amount from the order sum refunded after returning to The Sleep Revolution AB.
In cases where Postnord, DHL or The Sleep Revolution AB agrees with the recipient on a day and time of delivery, but recipient is not in place at the time of delivery, an additional fee for a new delivery attempt may be added.
4. Delivery time
Delivery time is indicated on the respective product page. All delivery times are approximate and refer to the time we received and registered your order until the shipment is shipped from our warehouse.
Stock items are items that we usually have in stock for immediate delivery. In case of large order intake or delivery delay from supplier, these goods may in some cases have a delivery time of 1-2 weeks. In such cases, you will be notified as soon as we process your order. For some goods, the specified delivery time may be within a fairly wide range (eg 1-12 weeks for international shipping). These are items we usually stock but have a slightly longer delivery time if they run out of stock or they are made specifically for you.
When ordering customized/pre-order products, we will notify you delivery week as soon as our order with the current manufacturer has been confirmed. Note that in some cases this may take up to two weeks. Of course you have the right to cancel your order, or use your right of withdrawal, when the delivery time exceed the delivery time notified in the product page where you purchased.
If you order multiple items with different delivery times at one and the same time, all items will be shipped in one and the same shipment when all items have arrived at our warehouse. If you would like a partial delivery - leave a message when you place your order or contact us. An additional fee may be added if you wish for partial delivery.
If delivery time against presumption is longer than stated in your order confirmation, we will notify you as soon as possible after the delay has come to our attention. We reserve the right to waive all remuneration requirements for customer, regarding delivery delays.